Job description

Manage day to day Front Office activities and service delivery of a team of FO, Technical Help Desk engineer working on 8*5 basis & FLM Engineer working on 8*5 in Office & after that On-call environment.

  • This role will undertake Level-1 NOC functions of Helpdesk Management, Event Management, Alarm Surveillance, Incident management & Filed Operations Services Management.
  • Responsible for overall IP network surveillance activities for PNG Govt.
  • Responsible for Ericsson Trouble Ticket management
  • Manage & Drive TT resolution in line with service SLAs & KPIs
  • Responsible for Critical Incident Management, Notifications & escalations
  • Manage skills competency to ensure service delivery at all times
  • Escalation of TTs to Back Office & level-2 Support/Field/3rd Parties in line with SLAs
  • Coordination of reactive field/3rd party resources for fault repair
  • Management of Operational Service level Agreements with all 3rd Parties


  • Background in the telecommunications industry workforce management
  • CCNA/HCNA/CCNP/HCNP Certification
  • Very good technical knowledge in IP Networks and associated equipment like :
  • Huawei Core IP Node NE40E-X series,U2000 (iManager), Huawei Router (Cx300,Cx200,NE80E,NE40E,Cx600-M16,CX600-X8) , Switch(S5300/S3300), Eudemon(E1000), Transmission Knowledge –IP MAN/ VSAT


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